Privacy Policy

Privacy Policy

KWC Agency Pty Ltd (ABN 79 641 438 753) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). For more information about the Privacy Act and the Australian Privacy Principles click here https://www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles

Privacy Policy relating to visitation of this website https://kwcagency.com/

https://kwcagency.com/ is hosted on the GoDaddy service.
On visiting https://kwcagency.com, visitors are provided with a cookie tracking option: “This website uses cookies. We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, an opt-in notification on visitation. Should you accept cookies to be tracked If visitors select Accept, behavioral data such as clicks and individual page visits, or any information tracked by third parties (such as Facebook, Google, Pinterest, etc.) can be tracked.”

In addition, https://kwcagency.com/ uses advanced tracking. “Advanced Tracking is a tool that collects aggregated, anonymized data and is separate from any individual behavior tracked via cookies. GoDaddy also uses this data to improve your site’s performance, such as page loading speed, and must be turned on for the third-party tracking to work.” https://www.godaddy.com/en-au/legal/agreements/cookie-policy

A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies).

Retention and destruction of personal information

KWC Agency will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for our research purposes. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information, we will do so by taking reasonable steps and using up-to-date techniques and processes.

Security of information

KWC Agency will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Miscellaneous

In this policy "personal information" has the same meaning as under the Privacy Act.

This policy is effective from 16th March, 2022. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on KWC Agency in any way. From time to time we may regard it as necessary or desirable to act outside the policy. KWC Agency may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.

Privacy Policy relating to particpating in Market Research with KWC Agency.

This Privacy Policy lets you know what personal information of yours we hold, what we do with it, who we may disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information.

What personal information of yours does KWC Agency collect and hold?

The information KWC Agency collects from you when you are participating in our research will include, information that you explicitly provide such as:

Your contact details such as email address and mobile number for the purpose of coordinating interviews, confirming your participation, and providing incentives.
Identification of the digital device that is used to access any surveys we conduct by a digital cookie. A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. The sole purpose of this cookie is for tracking survey completion and prevention of multiple attempts to conduct the survey. More information about the cookies can be found here https://www.surveymonkey.com/mp/legal/cookies/

We will only use and disclose your personal information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personal information for the purpose of advertising, promotions or direct marketing activities.

How does KWC Agency Pty Ltd collect and hold your personal information?

KWC Agency will generally collect your personal information directly from you when you are participating in our research. However, we may also from time to time collect personal information about you from third parties, such as recruitment companies or clients who contact you on our behalf in order to invite you to participate in research. If so, we will inform you as soon as practicable of this and the circumstances of this collection.

We may also collect personal information from websites, social media, promotional activities such as promotional events and competitions in order to conduct research activities.

All data is stored on a service called Sync.com which provides end-to-end encrypted data centers located in Canada. Sync.com is fully PIPEDA, FIPPA, PIPA,PHIPA, ATIPPA & FOIPOP compliant. Further information is available here https://www.sync.com/help/are-you-compliant-with-canadian-data-privacy-legislation-pipeda-pipa-fippa/

How does KWC Agency use, handle and disclose your personal information?

If you decline to participate in our research, we may use your personal information to re-contact you for a research purpose, if we have valid reasons to believe a genuine research concern warrants re-contact. If you participate in our research, we will only re-contact you if you were informed of this and consented at the time of original contact or if we have valid reasons to believe a genuine research concern warrants re-contact.

Who will KWC Agency disclose your personally identifiable research information to?

In the course of conducting our research we will rely on third party service providers who will host or store the data we collect. The names and locations of these suppliers can be found on their sites SurveyMonkey https://help.surveymonkey.com/articles/en_US/kb/SurveyMonkey-Data-Transfers-and-EU-Laws and Sydney based GiftPay https://www.giftpay.com.au/business/

Retention and destruction of personal information

KWC Agency will destroy your personal information as soon as practicable; once it is no longer needed for the purpose conducting analysis or providing incentive payments for research.

Security of information

However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mails sent to or from KWC Agency may not be secure, and you should therefore take special care in deciding what information you send via e-mail.

Openness

You have the right to request access to personal information we hold about you. You can request this information by contacting the KWC Agency via the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval, but this fee will not be excessive and will only apply to the facilitation of your request.If at any time you believe that personal information that we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.

Questions or feedback

If you have any questions or feedback about this Privacy Policy please contact us we ask that you contact us using the following contact details: kris@kwc.agency

If you are still require assistance after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges).
If calling from overseas (including Norfolk Island): +61 2 9284 9749 TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls) TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601 Fax: +61 2 9284 9666 Email: enquiries@oaic.gov.au

Miscellaneous

In this policy "personal information" has the same meaning as under

Privacy Act.